Thank you to those of you who took part in our first ever landlord survey. The response from you was fantastic and gave us a real insight in to how you, the customer, feels about the lettings market and about our service. We will take on board your feedback and always strive to improve on customer service.
We constantly read reports in the media about what landlords (and tenants think) but let me share some key points with you!
• When choosing an Agent, does Accreditation matter? (Eg; ARLA, NALS, SAFEagent)
80% of you said that it does. We are really pleased with this – over 50% of our Network are members of an accreditation with more applying weekly – we know how important it is to act as a professional agency.
• What is the most important issue to you as a landlord?
Rental Price, Void Periods and Damage were equally split at 27% each, the “other” comments included, in order of multiple mentions; Tenant quality, regular inspections, communication, agent doing their job, legal compliance. We found this useful and interesting as many people made mention of tenant referencing – we use the UK’s biggest Referencing agents and know that this can give an insight to the potential tenants. We also as part of the fully managed service carry out management visits during the tenancy to keep an eye on your investment.
• Are you looking to invest in more lettings properties in the next 12 months?
Over a quarter of people said they would be! This is a clear indication that you too have confidence in the letting market and this is fabulous news. Are we talking to you about this? Our Sales Teams will have a variety of properties for sale in your area or throughout the UK so why not get in touch? We also have a dedicated Business Development Manager Maryam Bham, who looks after investor landlords who might be able to help. She can be contacted on 07808 329 157,
• Do you have Warranty cover for non-payment of rent?
60% said no you do not. This % is rather high and ideally we want all landlords to have correct protection should the tenant not pay the rent – what would you do if the tenant didn’t pay rent for 4 months due to a change in personal circumstances? We can offer a solution for this so please get in touch with your local office who can advise if you can still apply for this now or get it on standby for your next let. (Rent Recovery Warranty can only be applied for within 14 days of the tenancy start date with no exclusions). Protecting the income from your investment is so important.
• How do you make sure your properties meet new legislative requirements? Eg; Gas Safety, Legionnaires, Smoke & CO Alarm checks?
79% of people responded that they would speak with their agent. 11% said they’d research themselves.
This is interesting and we are really pleased that you come to us for our expert advice. Via these newsletters we try to keep you updated on new legislation and we work hard to keep up to date with what you are responsible for. We have stringent processes in place so we can carry out the necessary checks and will keep in touch with you about what is needed and when. Some people search online for information which is readily available but being able to talk to someone about the requirements is quite often more helpful.